Wondscent operates this store and website, including all related information, content, features, tools, products, and services, to provide you (the customer) with a curated shopping experience (collectively referred to as the “Service”).
Wondscent is powered by Shopify, which enables us to offer the Service to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Service, or otherwise interact with us.
If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read and understood how your information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, or could reasonably be linked with you or another person. Personal information does not include anonymized or de-identified data that cannot reasonably be used to identify you.

Depending on how you use the Service, your location, and applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

  • Contact Information – name, address, billing address, shipping address, phone number, and email address.

  • Financial Information – credit or debit card numbers, payment details, transaction information, and payment confirmations.

  • Account Information – username, password, security questions, preferences, and general settings.

  • Transaction Information – products you view, add to cart or wishlist, purchase, return, exchange, or cancel, as well as your order history.

  • Contact Records – information you provide when contacting us (e.g., customer support requests).

  • Device Information – details about your device, browser, or network connection, including IP address and unique identifiers.

  • Usage Information – data about how and when you use or browse the Service.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, such as when you create an account, use the Service, contact us, or otherwise provide personal information.

  • Automatically through the Service, such as when you use our products, visit our website, or through cookies and similar technologies.

  • From service providers, including those who perform functions on our behalf, such as payment processing, hosting, analytics, or shipping.

  • From partners or other third parties.

How We Use Your Personal Information

Depending on your interactions with us and the features you use, we may use your personal information for the following purposes:

  • To provide, customize, and improve the Service.
    We use your personal information to deliver our services, fulfill contracts, process payments, ship orders, remember your preferences, send account notifications, handle transactions, manage your account, assist with returns or exchanges, support product reviews, and personalize your shopping experience (e.g., showing relevant recommendations).

  • For marketing and advertising.
    We use your information for promotional purposes, such as sending marketing communications via email, SMS, or mail, and showing targeted advertisements based on your shopping behavior or interests.

  • For security and fraud prevention.
    We use your personal information to verify your account, prevent fraud or illegal activity, ensure safe transactions, and maintain the security of our Service.

  • To communicate with you.
    We use your personal information to provide customer support, respond to inquiries, and maintain our relationship with you.

  • For legal compliance.
    We may use your personal information to comply with legal obligations, respond to lawful requests, participate in legal proceedings, or enforce our Terms of Service and other policies.

How We Disclose Personal Information

We may disclose your personal information to third parties in the following situations:

  • To Shopify, and to vendors or service providers who assist us with IT, payment processing, data analysis, customer support, cloud storage, fulfillment, or shipping.

  • To business and marketing partners who help us deliver personalized ads or promotional services.
    Depending on your jurisdiction, you may have the right to opt out of sharing your personal information for targeted advertising purposes.

  • When you direct us or consent to share information with a third party, such as for shipping or social media integration.

  • To our affiliates and subsidiaries.

  • As part of a business transaction, such as a merger or bankruptcy, or when required by law or to protect our rights, property, and users.

Relationship with Shopify

This Service is hosted by Shopify, which collects and processes personal information about your use of our store to enable and improve the Service.
Information submitted through our store may be transferred to Shopify and other third parties located outside your country.
Shopify may use certain aggregated or combined data from your interactions with our store and other Shopify merchants to enhance its services.

For more information about how Shopify processes your personal information and your rights, please visit the Shopify Privacy Policy or the Shopify Privacy Portal.

Third-Party Websites and Links

Our Service may include links to third-party websites or online platforms.
We are not responsible for the privacy or security practices of such websites, including their accuracy or reliability.
Information you share on public or third-party platforms may be viewed by others and is not covered by this Privacy Policy.
Links provided do not imply our endorsement unless explicitly stated.

Children’s Data

Our Service is not intended for children, and we do not knowingly collect personal information from minors.
If you believe your child has provided personal information to us, please contact us to request deletion.
We do not knowingly “sell” or “share” (as defined by applicable law) personal information of individuals under 16 years of age.

Information Security and Retention

While we use reasonable safeguards to protect your personal information, no method of transmission or storage is completely secure.
We recommend not sending sensitive information through insecure channels.

We retain personal information as long as necessary to maintain your account, provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, such as:

  • Access / Right to Know – request details of the personal information we hold about you.

  • Deletion – request deletion of your personal information.

  • Correction – request correction of inaccurate personal information.

  • Data Portability – request a copy of your personal data for transfer to a third party.

  • Opt-out of targeted advertising or data sharing – in some regions, you may opt out of data sharing or processing for targeted advertising.

If you have enabled a Global Privacy Control (GPC) signal in your browser, we will treat it as an opt-out request for the device and browser used.
Learn more at https://globalprivacycontrol.org/.

You may also manage your email preferences by unsubscribing from promotional emails.
We may still send non-promotional communications related to your account or orders.

You can contact us through the Service or by email at cs@wondscent.com to exercise your rights.
We do not discriminate against you for exercising your privacy rights.

Complaints

If you have concerns about how we handle your personal information, please contact us using the details below.
Depending on your country, you may also have the right to appeal our decisions or file a complaint with your local data protection authority.

International Data Transfers

Your personal information may be transferred, stored, and processed outside your country.
If we transfer data outside the European Economic Area (EEA) or the UK, we will use approved transfer mechanisms such as the EU Standard Contractual Clauses (SCCs) or equivalent safeguards, unless the destination country is deemed to have adequate data protection.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal or regulatory reasons.
When updated, we will revise the “Last Updated” date and, where required by law, provide additional notice.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or wish to exercise your data rights, please contact us at:
📧 cs@wondscent.com